What Will I Study?

You will study lots of exciting topics including:

  • Networking and Architecture
  • Mobile and operating systems
  • Cloud Services
  • Coding and logic
  • Business processes

Level 3 is ideal for those looking to progress in their career or to learn new specific skills. It is also appropriate for those looking to enter higher education.

How Will This Course Be Delivered?

An Apprenticeship is a real job with training so you can earn a wage while you learn and pick up some qualifications as you go. To achieve your Apprenticeship you will work towards a combination of qualifications which together are awarded as an Apprenticeship Framework. You will work full time, usually around 37 hours a week, of which one day will be attending day release at College.

How Will I Be Assessed?

You will be assessed on your practical abilities in your workplace. Workplace assessments may be observations, professional discussions, interviews or inspections of your work. You will also be required to complete assignments and projects. Some course units are assessed by examinations.

What Are The Entry Requirements?

5 GSCEs including Maths and English

What Qualifications Will I Get?

Level 3 IT Diploma
Level 2 Functional Skills in English, maths and IT (If required)

How Do I Get A Place On The Course?

If you are living in England and are over 16 years-old you can apply for an apprenticeship.

What Else Do I Need To Know?

The level 3 Infrastructure Technician Apprenticeship takes around 18 months to complete, but this will depend your individual ability, prior qualifications and the employer’s training requirements.


What is a Help Desk Technician?

IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software.

What is the difference between 1st and 2nd line support?

  • 1st Line Support – Generally Helpdesk – Job titles such as Helpdesk Operator, First Line Support, IT Call Desk


  • 2nd Line Support – The first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst

What are cloud services?

A cloud service is any service made available to users on demand via the Internet from a cloud computing provider’s servers as opposed to being provided from a company’s own on-premises servers.

What is network architecture?

Network architecture is the design of a communication network. It is a framework for the specification of a network’s physical components and their functional organisation and configuration, its operational principles and procedures, as well as data formats use.

Other Information

This course takes around 12 months.